Start a Claim or Repair Request

Warranty covers manufacturing defects for one year from purchase; for wear-and-tear or accidents, we offer expert repairs. We’ll tell you exactly what we need and keep you updated along the way.

Contact & Order Lookup

First Name

Last Name

Phone

Purchased from

Hyperlite Mountain Gear
Authorized Retailer
Gift

Order Number (If available)

*Having your order number will making processing faster.

Retailer name

Proof of purchase

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Purchase date

A purchase outside the 1-year warranty window will be treated as a Repair request

What do you need help with?

Warranty Claim

Repair Request

Replace Hardware

Product Details

Product type

Enter product name to search...

Size

Volume

Color

Photos / Video (min 3 required) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, mp4, MOV, m4v, HEIF, HEIC

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Close-up of issue (include something for scale), 2) full product, 3) interior label/tag; Video optional (zipper behavior, etc.)

Clean & Dry Required: To protect our team and your gear, please send items clean and completely dry. Spot-clean with a mild non-detergent soap and cool water, then air-dry only (no dryers or heat). Wet or soiled items may be returned without service. See our Cleaning Guide for step-by-step tips.

Warranty Information

I confirm this is a manufacturer defect. Read more here about what is covered.

Usage context *

normal backpacking use
abrasion/puncture
heat exposure
chemical exposure
modification/DIY
Other

Issue category

See our Zipper Troubleshooting Guide

Issue description

Acknowledgements *

I’m the original purchaser / have valid proof of purchase.
I understand HMG may repair or replace at its discretion.

Repair Information

Issue category

Requested service

Preferred outcome

repair if possible
evaluate & advise
hardware only

Timing constraints

Date you need it by; rush not guaranteed

Pre-authorization

Suggest the amount you are willing to pay up to for repairs

Clean & dry confirmation: I agree to ship my gear according to the care article here.

Part Replacement

Part needed

Quantity

Ship-to address:

Street

City

State

Country

Replacements may be billed + shipping; Customer Service will confirm before charging

Return Address & Shipping

Street

City

State

Country

Policy & Consent

If a product fails due to a manufacturing defect within one year… we may repair or replace at our discretion.

I’ve read and agree to HMG’s Warranty & Repairs terms.

I understand submitting this form does not guarantee approval.

Signature *

Clear

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

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