Shipping policy
THANK YOU FOR YOUR PATIENCE AS OUR TEAM WORKS TIRELESSLY TO BUILD YOUR GEAR AND FULFILL ORDERS AS QUICKLY AND SAFELY AS POSSIBLE!
We ship orders worldwide via FedEx and USPS from our HQ in Biddeford, Maine.
FREE shipping for orders over $200 applies to domestic orders only. This offer does not apply to pro accounts. All domestic orders that qualify for free shipping will receive the most economically friendly shipping option to their shipping location. If you would like or need a specific carrier outside of that option, you will be required to cover the shipping to ensure the package is delivered to you reliably.
Available shipping options and fees will be calculated on the checkout page once you have entered your item details and shipping address.
Please note that business days are Monday - Friday, excluding federal US holidays.
FREQUENTLY ASKED SHIPPING QUESTIONS:
WHAT IS THE DOMESTIC (US) SHIPPING TIMELINE?
| USPS Priority Mail | 2-3 Business Days |
| FedEx Ground | 5-7 Business Days |
| FedEx Express Saver | 3 Business Days |
| FedEx 2-Day | 2 Business Days |
| FedEx Standard Overnight | Next Business Day before 4:00pm |
| FedEx Priority Overnight | Next Business Day before 10:30am |
*These times do not reflect the additional time it may take to fulfill your order.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally via Fedex.
The best way to calculate international shipping costs and see our available options is through the shopping cart on our website.
With your items in the cart, please continue to the checkout page and enter in your shipping information (no payment info is needed). Once your shipping information has been entered, all available shipping options will appear.
Free shipping does not apply to any international orders.
WHAT ARE THE INTERNATIONAL SHIPPING TIMELINES?
| FedEx International Economy | 2-5 Business Days* |
| FedEx International Priority | 1-3 Business Days* |
*These times do not reflect the additional time it may take to fulfill your order, or the additional time it make take your package to process through international customs.
HOW MUCH ARE TARIFFS, DUTIES, VALUE ADDED TAX (VAT), ETC.?
Shipments outside of the U.S. may be subject to your specific country’s tariffs, duties, value added tax (VAT), etc... These costs are your responsibility and are not included in the shipping charges on our website.
Please contact your local customs office for more information on these fees, as they are typically based on the value of the order and vary from country to country.
Please be aware that if you refuse a package that has been received by customs because you were not willing to pay the fees, we will refund you the cost of the product after charging you for any additional fees required to return the package to us.
DO YOU OFFER SIGNATURE CONFIRMATION UPON DELIVERY?
Yes. If you require Signature Confirmation, please reach out to our Customer Service team before placing your order by visiting our Help Center.
WHAT DO I DO IF MY PACKAGE DOES NOT ARRIVE?
Once your package has been marked delivered, Hyperlite Mountain Gear is not responsible and you must contact the shipping provider to file a claim.